Delivery Benchmarking

PSI has all the mature processes and practices to achieve consistent results through delivery benchmarking all through the project lifecycle. Major activities includes:

Application Value Analysis
Maintainability Analysis
Performance Analysis
Criticality Analysis
Application Portfolio Management
Application Maintenance, including production fix, upgrades and enhancements
Cross functional services which include backup and recovery management, data security, etc.
Technical support – including Level 1/2/3 support, and support services by phone, e-mail and/or fax

We achieve this through a four-phased approach which consists of:

Corrective Maintenance
Corrective Maintenance modifies an application to effect permanent fixes or permanent work-around to correct, eliminate, or minimize the impact of known defects / problems. Modifications are made only to make the application compliant with baseline requirements. Corrective Maintenance addresses Severity Level 1, 2, and 3 Service Incidents.
Application Assessment and Performance Management
We measure the performance of Business Applications against predefined performance indicators and target values. Benchmarking applications performance parameters to industry standards allows us to tune your applications and unlock the value of your enterprise application investments.
Continuous Improvements
Analyzing various production support metrics with the patterns and trends, we come up with innovative technical ideas to streamline the applications, look at chronicle issues in a systematic way to address the root causes and provide continuous improvements to gain business value. Taking a holistic view of the application environment, including application interfaces and infrastructure, we work with various IT towers to transform your application support organization.
Production Support
Production Support is defined as all problem calls. This includes ensuring that production application systems function as required, produce results as specified, and are available as scheduled. It also includes proactive monitoring of production systems, consultation with other departments specific to the support incident in progress, emergency software/data fixes, preventive and adaptive maintenance, root cause analysis, coding, and implementation. Production Support activity will be measured according to the Service Level Agreements (SLAs).