Pratham Appointment

Pratham Appointment provides with an easy-to-use, web-accessible interface to handle all the appointment (scheduling) and management for different working professionals like Doctors, Lawyers, Sports Clubs etc. Customer can sign up to enroll for online appointment service under a particular business user who will be the administrator for a specific profession, and administrators can ensure customers for their secured, reliable and up to date appointments. This is all done from a simple, quick interface that can be accessed from any web browser, and is available 24 hours a day and 7 days a week. Say good-bye to cluttered files and sign-up sheets!

Professionals that switch to our software from a paper-based system typically see overall participation rates increased by some good percentage and no-show rates management becomes easy.

Why Pratham Appointment?

Let your staff and customers book appointments online, 24X7
Spend less time on the phone scheduling customer appointments
Have a peace of mind that your scheduler is always up-to-date
Receive instant notifications on all new appointments by e-mail
View your appointment calendar from office, home, on the road
Send automatic appointment reminders to your customers
Prevent over-booking, missed and late appointments
Maintain easy to access online database of your customers
Schedule services, people, events — across multiple locations
Effectively manage your time, resources, collaborate with co-workers

Actors/ Entities

Appointment.
Appointee – customer who want an appointment.
Technical Administrator – Person who will setup the application and will be responsible of creating/maintaining application and their updates.
Request Manager – Person who will handle appointment requests and responsible for appointment final status update.
Business User - Doctor/Lawyer/other professional.
Schedule.
Office – A location where appointee will come to meet doctor/lawyer/other.
Calendar.
Automated emails.
Reports.

Features

User access types –
There are predefined user access types in the system. One of the types is a user that can only see their appointments when they log in. Another is a user whose primary purpose is to make, change, and cancel appointments. They have limited access to other parts of the system. This would be a receptionist or answering service person. Another type is the administrator. This user has access to everything in the system.

Use internally only or allow customers to schedule their own appointments –
Many clients like to use the system for their internal appointment scheduling only; they don't open it up to their customers. All that is needed is an Internet connection to use the system internally. Other clients allow their customers to schedule their own appointments on-line.

Customers –

Search for customers by last name, e-mail address, city, or phone numbers
User-defined reports for customers
Upload customer information from other databases
Assign customers to staff members
Send plain text or HTML e-mails to customers
Cycle through customer filters in a telemarketing format
Secure data transmission
View customer history
Create custom customer statuses
Set up and track how customers heard about you
Create and track different customer types
\ Maintain pictures of pets/children

Appointment Buffers –

If you desire to specify free time between appointments, you can do so by selecting buffers between appointments. Buffers can be set for 2, 3, 5, 10, 15, 30, 45, 60, 75, 90, 105, 120, 180, 240, 300, 360, 420, or 480 minutes in length. An initial buffer can also be set that prevents clients from scheduling on the current date before a specified period of time. This allows you to receive adequate notice of current day appointments.

Policy –

Cancel Before Days
No. of Advance Booking
Max. Advance Days
Max. Booking Slot(Mts.)
Min. Booking Slot(Mts.)
Gap Time(Mts.) i.e. Leisure
Reminder Before Days
Confirmation Required
Request Manager

Application Architecture

Technologies Used

ASP.NET framework
Business Layer (Middleware Component written in C# which interacts with SQL Server Database using ADO.NET).
User Interface (Presentation Layer) is written in C#.
For providing extensive reports Report Control is used.
DataBase used SQL Server 2000.
Development Platform used Windows 2000.